Privacy policy

1. Information We Collect

We collect information to provide better services to all our users. The types of data we gather include:

• Account Data: Name, email address, phone number, and password.
• Delivery Information: Pickup and drop-off addresses, package details, and delivery instructions.
• Location Data: Real-time location of our riders to track deliveries and optimize routes.
• Device & Usage Information: IP addresses, browser types, and app usage metrics.

2. How We Use Your Data

The data we collect is used to power the Ryder platform. Specifically, we use it to:

• Facilitate and track deliveries in real-time.
• Verify handoffs securely using OTPs (One-Time Passwords).
• Process payments and maintain your wallet balance.
• Provide customer support and resolve disputes.
• Improve our routing algorithms and overall app performance.

3. Data Sharing & Disclosure

We do not sell your personal data. We only share information in the following circumstances:

• With Riders: Senders' names and delivery addresses are shared with verified riders to complete the dispatch.
• With Senders/Recipients: Rider details (name, vehicle info) are shared to ensure secure pickups and drop-offs.
• Service Providers: We use third-party services for cloud hosting, payment processing, and SMS delivery (e.g., OTPs).
• Legal Compliance: When required by law or to protect the safety of our users.

4. Data Security

Ryder implements strict security measures to protect your data. All sensitive information is encrypted in transit and at rest. We regularly audit our systems and use industry-standard protocols to prevent unauthorized access.

5. Your Rights

You have the right to access, update, or delete your personal information. You can manage your data directly through the Ryder app settings. If you wish to permanently delete your account, please contact our support team.